Ko9 Privacy Policy

Ko9 (referred to as "we", "us", or "the platform") is an internationally licensed online Sports Betting and gaming platform. We believe the protection of your personal information is a fundamental right. This Privacy Policy explains what data we collect, why we collect it, and how it is used.

Ko9's Privacy Policy is built in accordance with international data protection standards. We comply with the General Data Protection Regulation (GDPR) and all applicable local laws. We take every precaution to keep your information safe.

Ko9 only collects information that is necessary to provide our services. We do not ask for anything beyond what is needed. The table below outlines the details of what is collected:

• Data may be collected directly from you (at registration), automatically (via cookies and logs), and from third-party verification services.
• Ko9 never collects sensitive information such as religion, political views, or medical details.

Ko9 uses your data only for specific, legitimate purposes. In accordance with our privacy policy, your information is never used beyond its original intended purpose.

• Account Management: Completing your registration, ensuring login security, and managing your account settings.
• Payment Processing: Processing deposit and withdrawal transactions and ensuring financial security.
• KYC & Compliance: Meeting legal obligations and complying with Anti-Money Laundering (AML) regulations.
• Customer Support: Resolving your questions and complaints, and providing support.
• Service Improvement: Analysing platform performance and developing new features.
• Security: Preventing fraud, account hacking, and other cyber threats.
• Responsible Gaming: Identifying unusual betting patterns and offering support to the relevant users.

Ko9 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances.

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• KYC Service Provider: Documents may be shared with licensed third parties for identity verification purposes.
• Law Enforcement: We may be required to share information in response to a court order or government directive.
• Audit & Licensing Authority: Data may be shared with regulatory authorities for licence renewal or compliance verification.

All third parties are bound by ko9's strict data protection agreements and may only use the information they receive for its specified purpose.

The ko9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help remember your preferences on future visits.

• Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used for your language preferences, location settings, and personalized experience.
• Analytics Cookies: Used to collect site usage statistics. These cookies do not identify you personally.
• Marketing Cookies: Used to show you relevant ads. You can turn these off at any time.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit certain ko9 services.

Ko9 uses industry-leading technology to keep your data secure. Our security team is active 24/7, ready to respond to any cyber threats.

• 256-bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transfers.
• Two-Factor Authentication (2FA): Extra verification layers can be added to keep your account secure.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Staff Training: All ko9 staff receive training on data protection.
• Minimum Access Policy: Staff can only access the data necessary for their specific role.

Under ko9's privacy policy, you have full control over your own data. Your rights are detailed below:

• Right to Know: You can request to know what information ko9 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data no longer be used for a specific purpose.
• Data Portability: You can download your information in a structured format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, support@ko9.run— email us and we will respond within 30 days.

How long ko9 retains your information depends on the type of data and applicable legal requirements. We do not keep any data beyond what is necessary.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.

Ko9 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Age verification is carried out at registration, and any suspicious accounts are suspended immediately.

If a parent or legal guardian discovers that their minor child has created an account on ko9, please contact us immediately support@ko9.runto get in touch. We will close that account and delete all associated data.

Ko9 may update this Privacy Policy from time to time. Changes may be driven by legal updates, the introduction of new services, or security improvements.

• You will be notified by email or on the platform if any significant changes are made.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of ko9 after any updates will be considered acceptance of the revised policy.
• For significant changes, at least 30 days' notice will be given before they take effect.

We recommend reviewing this page regularly to stay up to date with our latest Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We are always here to help.

• Email: support@ko9.run
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours
• Data Rights Request: Resolved within 30 days